Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
How should I care for my Les Néréides jewelry?
To preserve the brilliance of your hand-painted enamel and gold-plated pieces, we recommend avoiding contact with water, perfumes, and cosmetics. Store each piece in its original pouch to prevent scratches.
What are your shipping options and delivery times?
We offer standard and express international shipping. Orders are typically processed within 48 hours, with delivery times ranging from 3 to 7 business days depending on your location.
What is your return policy?
You may return any unworn item in its original packaging within 14 days of receipt for a full refund or exchange. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.
Are the jewelry pieces handmade?
Yes, every piece at Les Néréides is unique and handcrafted in our workshops. Our signature style involves meticulous hand-painting on enamel and the set-up of high-quality crystals and stones.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure payment options like PayPal and Apple Pay.
Do you offer a warranty on your products?
All Les Néréides creations come with a one-year warranty against manufacturing defects. This warranty does not cover normal wear and tear or damage caused by improper care.